Higher Pixels, the company that runs Buzzsprout, is a small team of nice people. We like to be treated fairly and work hard to treat others fairly. So when it comes to refunds, we're happy to work with you if you're unhappy for any reason. To request a refund, just click the "Get Help" link from your account and let us know what's going on.
Please understand that Buzzsprout is a file hosting service. Storage space on our servers and bandwidth used when listeners access your episodes, costs us money. Even if you don't upload new content for a period of time, Buzzsprout still has costs associated with hosting and serving your older episodes. We'll do everything we can to keep you happy, but no one wins if we go out of business.
Yes, but it's not the best way to get a refund. Disputes should be filed when fraud is suspected or as a last resort after contacting us and giving us a chance to make things right.
We are required to respond to all disputes and provide evidence that the charge was valid. Once a dispute has been filed, we are no longer able to issue a refund until the dispute is resolved. The dispute process is long and costly; typically resulting in us having less options to make you happy.
If a payment fails for any reason, the system will send the account owner an email letting them know there was a problem processing the payment. The account will be placed in a suspended state for 30 days or until the billing issue is resolved. During suspension, your episodes will remain online but you will not be able to upload any new content.
If the billing issue hasn't been resolved within 30 days, the account will be downgraded to the free plan. At that point, episodes older than 90 days will be put into an inactive state. Mean you can still recover them, but they have been taken offline. If the account is not upgraded to a pay plan within those 90 days, the episode will be deleted.
The free plan is limited to 2 hours of new content per month and episodes are deleted after 90 days. Once episodes are deleted, they are not recoverable.